In addition, a "small" carry on is permitted if holding on your lap.

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Cancellation Policy -

Exclusive Use Vans, Private Executive Vans, Sedans and Limousines Our exclusive use vans, private executive vans, and sedans have a 72 advance cancellation notice. You will be billed for the service if you cancel within 72 hour of the service to be preformed. Ask at time of booking about the cancellation charges for limousines, usually 72 hours or more advance cancellation notice is required. (top).

Inside Calgary or Outside Calgary - school bus or motorcoach charter have a 7 day advance cancellation notice or you will be billed for the trip as we are usually unable to resell the service to any other party. There is an even longer cancellation notice during some major events. Please ask for the exact charges when booking. (top).

Child Rates -

On charter/private bookings there is no additional charge for children. For Ride-share, one child per adult paying passenger is permitted, 11 years of age and under. If the service is within Calgary the child may travel at our child's rate of CAD$7.00. Additional Children, not accompanied by another adult, travels at the extra adult rate. Please check our rate for all adults as well as adults and children. From some of our districts the all adult rate may be the better buy.

Please bring a car seat if your child requires one as we DO NOT transport any child, under the weight of 40 lbs (18KG), without a car seat which you must provide.(top).

Confirmations -

Airporter Shuttle Express gives you a confirmation number for all reservations that you book with us. We also will send an "email" confirmation on all airport "ride-share" or "exclusive" charter services when we are given your email address. If you do not get a confirmation number please advise and we will resent it. (top).

You may also reconfirm your reservation by phone. All trans border trips MUST RECONFIRM by phone.

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Corporate Traveler Program -

Airporter Shuttle Express does not have any corporate travel program at the present time. (top).

Credit Card Acceptance Interact/Bank Cards-

Accepted: Airport Shuttle Express accepts most of the major credit cards. American Express, Diners, Discover, JCB, Master card and Visa.

Not Accepted: Drivers do NOT accept Un embossed VISA Cards.(top).

Interact/Bank Cards - Are NOT accepted at the present time. .(top)

Credit Card Guarantee: On some of our services a credit card guarantee may be required. This means we will be billing your credit card for the service if you do not cancel or become a "no-show". Most credit card transactions happen the day before the service although some exceptions may apply. You still have to show the driver the credit card. (top).

Customer Care -

For click here for contacts.(top).

Discounts -

Convention & Tour Operators - Please email us your request for a quote. (top).

Email Confirmations -

Internet Bookings - When you book through the Internet we will send you a written confirmation about ten minutes after your original booking. In the unlikely event you must cancel, please do it on the Internet, as this will send you a cancellation notice for your records. Within 72 hours of the booked pick-up service, please phone us to cancel.(top).

Remember, Internet bookings require the SAME email address which you used to book the reservation or you will be unable to access the reservation. (top).

Telephone Bookings - Should book by phone ask our reservation agent for an email confirmation. At the present time telephone cancellations do not receive an email cancellation notice. (top).

Equipment -

Airporter Shuttle Express Ltd. features air-conditioned, 10 passenger GMC Savannas, Chevy Express and Ford 10 passenger window-vans. These vans are adapted to carry your luggage inside the vehicle.

We also operate 14 passengers van with cargo trailer and older 2500 Series Suburbans/Escalades/SUV for winter rural transfers.

Minibuses and motor coaches of various sizes (19, 21, 29, 47 & 55 Passenger) as well as school buses are available thru our group department.

For pictures of the equipment offered please "click-here"!

Sedans and Limousines are "outsource" to local licensed Limousine companies. Please Email us your requirements.

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Flight Crews -

Airporter Shuttle Express does handle flight crews of a number of companies using Calgary International. Email us your requirements.

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Frequent Rider Program -

We do not have a frequent rider program..

Fuel Surcharges -

Airport Shuttle Express does impose "fuel surcharges" from time to time. Clients already holding reservation are not charged any new fuel surcharges. Clients without reservations are charged the new rates when booking. (top).

Gratuities / Tips - Gratuities or tips are included on most of our van services quotes. If a quote is for a minibus or motorcoach the quote may have "Gratuities / Tips" itemized. If so, this become part of the total cost of the charter.

Hours of Operation -

Our charter/private service operates on a "charter" basis 24 hours a day, 7 days a week, year-round. We no longer offer a Calgary 'ride-share' service partly due to the high cost of picking up clients up at the Calgary Airport. (top).

Lost and Found -

Please take your items with you! (top).

Airport Shuttle Express is not responsible for anything left in our vehicles.(top).

Our vans are on a rotation into/out of the airport. If you left something onboard the vans are unable to return to the airport until their next rotation ...which is usually after your flight has departed!(top).

In the unlikely event you leave an article we will endeavor to get it back to you...at your expense.

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Location at the Airport -

Our driver will meet you at the luggage claim area of your respective domestic airline or in the terminal at the exit from Canada Customs. Make sure you give us your correct flight arrival time and airline! The driver will have a sign with the name you have given us.

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Meet and Greet Service -

When you book an exclusive use van, motor coach or sedan the driver will meets you.

For Domestic Arrivals the Meeting Area is shown in the domestic airline's luggage claim area.

For International Arrivals, Meeting Area "C" in the terminal at the exit from Canada Customs "by the horses". .

Make sure you give us your correct flight arrival time and airline! They will have a sign with the name you have given us.

If you do not have any luggage the driver will still meet you in the areas shown above.(top).

The "exclusive use van " drivers are in uniform and will have a sign with your name. There is no "extra" cost for the meet and greet for "exclusive use van" clients. (top).

Should you require other types of "meet and greet" assistance on either the Arrivals or Departures Level there is a charge. This can be for representing a tour or convention company or special assistance from the van to the airline check-in counter. (top).

Please email us your requirements.(top).

National Park User Fees -

Airport Shuttle Express does NOT include National Park User Fees in any rate quote.

Banff National Park and most other Canadian National Parks charges a "user" fee. The user fee helps with the running of the parks. The rate depends on the Park and/or adjoining Parks (i.e. Banff, Yoho, Kootenay, Jasper Parks are adjoining. You pay only one fee). If you drive through a National Park (i.e. Through Banff and Yoho on the way to British Columbia) without stopping, then you are usually not charged the National Park User Fees. The major exception is the drive from Banff to Jasper. You will be charged. If you are a family the maximum cost with annual pass to all parks is CAD136.40; with museums within all parks the cost is CAD165.80.

Groups	Service Fee	TO 31 March 2014
Banff National Park	Per Person per day	$8.30
Jasper National Park	Per Person per day	$8.30
Mount Revelstoke & Glacier (BC) National Parks	Per Person per day	$6.80
Pacific Rim National Park	Per Person per day	$7.50
Yoho National Park	Per Person per day	$8.30
Waterton Lakes National Park	Per Person per day	$6.80

A user "day" is until 1600 hrs (4PM) the next or following day.

Youths 6 to 16 years get 50% discount from the adult fare. Children 5 years and under are free. One guide and one driver per bus is complimentary. Except Waterton Park which has no "free" entrances. For Waterton Park a $10.00 van business license will also applies Canadian Goods and Service Tax is included in these fees.

For full information on National Park "user fees" please "Click-Here"!

• Sedans and Limousine Service -

  When arriving in Calgary you are met by a uniform driver at the luggage carousel for your respective domestic airline or in the terminal at the exit from Canada Customs (International Flights), helped with your luggage and taken directly to your vehicle for immediate departure to your destination.

  In co-operation with Calgary's and Banff's Limousine operators Airport Shuttle Express can arrange for Lincoln TownCar's or Cadillac Sedans. Please advise us of your requirements by email.

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  Smoking -

  Smoking is not permitted in any of our vehicles.(top)..

  On Time -

  Exclusive use service means on time at the time stated. (top).

  Porters / Skycaps -

  Calgary International has a good number of "Porters" who can be paged by your airline upon arrival in Calgary. They can assist you with your luggage on the arrivals or departures levels as well as in Canada Customs.

  For groups, budget on CAD$3.00/bag service charge.(top).

  Seat Sales

  While our best fares are always on the Internet; Airport Shuttle Express does have Internet "seat sales" from time to time.

  Internet clients already holding reservations are automatically downgraded to the lower prices for the "seat sale" dates when the "seat sales" are introduced.

  Telephone reservations discounts only apply if the "seat sale" is offered to telephone customers.

  These "seat sales" are offered to encourage you to book early and reserve on the Internet. You usually pay the driver, although some exceptions may apply. Click here to book. (top).

  Spring bank Airport (YBW):

  This airport services private planes and is located west of Calgary. Airporter Shuttle Express will pickup and drop clients at Spring bank Airport. We do this on a "charter" or exclusive van basis.(top).

  Please email us your requirements including arrival/departure time, terminal name, tail number of the plane, and any additional information which may be required. We will get back to you with the pricing.(top).

  For private plane clients flying into Canada using Spring bank Airport please check with Canada Customs for clearance.

  For accommodations at Spring Bank Airport see Tie Down Guest House.

  Exit Fees for Tour Operators, Motorcoach Operators & Airline Services -

  Van, Minibus and Motorcoach Operators. Airport Shuttle Express operates some trips from the Calgary International Airport and has to pay their "Exit or Pickup Fees"...as do other companies . These fees apply to any pickup or exit from the Calgary International Airport. These fees make it impossible to provide a "ride-share" service within Calgary for the individual traveller....only for groups.

  Calgary Airport Authority Exit Fees 2010 - 2013

  • Exit Fees	2010	2011	2012	2013
    Tour Van (1-15 Pass)	$23.10	25.47	$26.74	28.08
    Minibus (16-25)	$35.70	39.36	$41.33	43.39
    Motorcoach (26-56)	$68.25	75.25	$79.01	82.96

    Add 5% Goods and Service Tax.

  Meet and Greet Service is available from Airport Shuttle Express for arriving or departing clients, whether you use our own equipment, have your own motorcoach or have chartered from someone else. Please email us your requirements.

  Calgary Airport Authority Booths - have portable "meet and greet' booths for incoming conventions. The tour operator/convention name can even be added. There are also VIP "private meeting and board rooms", with or without catering. Please email our sales department with your requirements.

  Flight Crew (Commercial or Military) transfers are welcome. Please email our sales department

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  United States Calgary Airport Pre-Clearance

  Passenger(s) traveling directly to the United States from Calgary International pass through United States Immigration and Customs in Calgary.(top).

  Passengers should check-in early as US Customs closes approximately one half hour prior to your flight departure time. This means you must have cleared United States Customs & Immigration at least one-half hour prior to flight time or you will not be able to board your flight. (This is after you have waited to be check-in by your airline...and BEFORE airport security!) (top).

  Please budget at least 1 1/2 hrs prior to your flight time, or earlier (i.e. check with your airline), for airline check-in and US Customs Clearance.

  Keep this in mind when ordering a shuttle, especially during any busy holiday period. Ask for an early pickup!(top).

  For further details click here on United States Customs & Immigration.

  United States Consul General

  Calgary has a United States Consul General Office in Downtown area. (top).

  United States Check-in Times & FAA Flight Delays

  United States Security check-in processing times at US airports and items you can NOT carry with you on the plane please see the US Transportation Security Administration (TSA) Web site.

  For FAA flight delay information in the United States click here!(top).

  Wheelchairs -

  We do not have any specially equipped vehicles to handle wheelchair bound clients. Clients using wheelchairs can travel with us as long as they can pull themselves up into the van seats.(top).

  For wheelchair accessible vehicles please phone Associate Cabs/Taxi at (403) 299-1111.

  Weather/Storm/Traffic Delays -

  We endeavor to get you to the airport for your flight safely. Weather and the Deerfoot traffic can cause havoc to ground transportation, even as flights are taking off, on schedule! Both are out of our control. In the unlikely event we phone, advising an earlier pickup time, be prepared to take our new pickup time.'

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  Home | Site Map | Privacy Policy | Contact Us | Updated: 11-Jan-2013 16:51 ©2000-2013 Airport Shuttle Express Ltd.