Airporter Shuttle Express Frequently Asked Questions?
Please "click-on" the subject for details.
Internet Bookings - Please email us for a reservation or try out "on-line" booking system. Airport Shuttle Express accepts internet bookings up to 72 hours prior to your pickup time. Should you require a booking within 72 hours of pickup, please give us a phone call. Certain dates can sell out. You usually pay the driver upon pickup.(top).
Telephone Bookings - Airport Shuttle Express accepts telephone bookings right up to pickup time and can sometimes confirm a pick up "if we have a van in the area". Unfortunately this is not often the case unless you are in or near the downtown core. Book early to ensure a pick-up. Our busiest time is in the mornings between 0330 and 0800 hrs when no relative, friend or family member really wants to get out of bed to drive you to the airport! You usually pay the driver upon pickup. Telephone: (403) 509-1570 ; Fax (403) 272-4799.
Calgary International Airport (YYC) - the Main Terminal serves all the major scheduled and large charter airlines. Our airport representative or our driver will meet you in the luggage claim area of your airline (domestic) or in the terminal, outside the exit of Canada Customs (International). Look for them. They will have a sign with the name you have given us. (i.e. Company or individual). (top).
Esso Avitat Corporate Terminal - This terminal is located on the south east side of the airport. Please give us your arrival flight information. For private planes please provide the 'tail" number, if known. To book, Click-Here! (top).
Northern Caribou Airlines Terminal - this terminal is located on the south east side of the airport. Please give us your arrival flight information. For private planes please provide the 'tail" number, if known. (top).
Shell Piedmont Hawthorne Terminal - this terminal is located on the south west side of the airport. Please give us your arrival flight information. For private planes please provide the 'tail" number, if known. (top).
Sunwest Home Aviation Terminal - This terminal is located on the south west side of the airport. Please give us your arrival flight information. For private planes please provide the 'tail" number, if known. (top).
The kennel charge for small dogs or cats is $5.00 extra and $10.00 for a large kennel. The animals must be in a kennel and put in the luggage compartment. Guide / Seeing eye dogs are carried free of charge on the floor next to the client.
Airport Rules - "A person with a dog, that is, any animal that is not a service animal or one that is not flying, that person is to be reminded of the Calgary Airport Authority policy about animals within the Terminal and will be asked to remove the animal from the premises. "
Canada Customs & Immigration -
All Passengers arriving in Canada must clear Canada Customs and Immigration. Budget on 45 minutes for this process. For further details please see Citizenship and Immigration Canada.(top).
Our Shuttle departs the airport approximately 45 minutes (about 30 minutes for domestic clients) after your plane has landed, giving you enough time to clear Canada Customs.(top).
Our vans can be converted to cargo vans to carry luggage or we can obtain different sized equipment depending on your requirements. i.e. Sprinter Cargo Van(s) or larger. Please email us your requirements. (top).
- Take our shuttle to your hotel and spend a restful night.
- The next day rent your car at the hotel.
- Car rental firms may offer you a "off airport" pickup saving.
- When you pickup your rent a car at the Calgary Airport the "Concession Recovery Fee" of 15.61% is payable. You can avoid paying this if you are picking up a car at an off airport location! Yes, you still have the "Engery Recovery Fee", "the Goods and Service Tax", "the Air Condition Excise Tax" and "the Customer Facility Charge" before you are introduced to the car rentals different insurance plans!
- Maybe using our shuttle and/or taxi/buses would be a better way to travel!
- Airporter Shuttle Express does not rent sedans or vans without one of our drivers.
- United States Bound? We can take you between the Canadian car rental company and the United States company if they advise you can not rent one-way between Canada and the United States! Please "click-here" for transborder Canada/USA Shuttle travel from Calgary.
- (top).
Child Car Seats & Booster Seats -
- Children 40 pounds (18KG) and under will require car seat (Alberta Government Regulations) which YOU must provide!
- You may need it at your destination!
- Airport Shuttle Express does NOT provide car seats.
- Children come in different sizes and shapes making it impossible for us provide a car seat for YOUR child's safety.
- YOUR child's' car seat is your responsibility.
- Airport Shuttle Express will not knowingly transport any child under 40 pounds (18KG) without the customer providing a car seat.
Parents MUST bring their own seats and install it in the vans. Failure to provide a child car seat for children under 40 pounds (18KG) and under will result in our refusal to transport.
Booster Seats - Children between 4 to 8 years of age are too small to safely fit a seat belt on its own. Children over 40 lbs (18Kg) are safest in a booster seat until they are 80 lbs (36Kg) OR 8 years of age.
A booster seat raises the child for a safer seat belt fit. This makes the shoulder belt cross over the shoulder and chest, away from the vulnerable neck and face. It also keeps the lap belt safely in place over the hipbones and away from the abdomen. Simply, booster seats allow the seat belt to fit over the strong, bony parts of a child's body.
Seat belts do not properly fit young children. Seat belts are designed for adult bodies. It is suggested you bring a booster seat for your children. For complete details please see www.boosterseats.ca
Child Seat Rentals - “One Tiny Suitcase”, a member of Tourism Calgary, does rent different types of children car seats for airport passengers. They even deliver the car seat to the airport. Please contact them directly at: 403-208-1167 or visit their web page by "clicking-here".
Commuter Service (non airport):
- Greyhound - Throughout Western Canada. Red Deer, Edmonton, Lethbridge, Medicine Hat, Brooks, Drumheller, Nanton.
- Red Arrow - Calgary, Red Deer, Edmonton, Fort McMurray Note: Downtown & new NE pickup.
- Airdrie East - First Bus Canada
- Airdrie West - First Bus Canada
- Chestermere - First Bus Canada
- Cochrane - Southland Transportation
- Carstairs - First Bus Canada
- Crossfield - First Bus Canada
- Didsbury - First Bus Canada
- High River - High River Shuttle Service
- Okotoks - Southland Transportation
- Strathmore - Cardinal Coach Lines
- (top)
We take it seriously any complaints or compliments. Please click here for our "Customer Care" Department. (top).
All rates quoted are in Canadian Funds and we expect payment in Canadian Funds. Credit Card charges are billed in Canadian Funds. For non Canadian credit card holders your credit card company will bill you in your local currency on the day of the transaction. Please note a billing and a later cancellation can result in credit card charges due to the difference of the buying and the selling of the Canadian Currency.
- Many airlines have changed their baggage allowance. Do you know the baggage allowance of your airline?
- Some airlnes do check the weight of your 'hand' luggage and may refuse carriage or charge extra if overweight or oversize.
- Free baggage allowance could be determined by the price you paid for your airline ticket! Check with your airline if you are unsure.
- Alaska/Horizon Baggage Allowance
- Air Transat Baggage Allowance
- Air Canada Baggage Allowance
- Air North Baggage Allowance
- British Airways Baggage Allowance
- Delta Airlines Baggage Allowance
- KLM Baggage Allowance
- Mexicana Baggage Allowance
- United Airlines Baggage Allowance
- US Airways Baggage Allowance
- Westjet Baggage Allowance
- Please note our drivers are restricted on the weight they are allowed to lift. They have the right to ask, at any time, for assistance in lifting your luggage.
- top
- Airport Shuttle Express charges for excess luggage as the more luggage we carry restricts our ability in picking up additional passengers. (top).
- Airport Shuttle Express allows each adult or child paying customer to bring along TWO pieces of luggage which is carried in the baggage compartment at no additional charge.
- This is known as the "free checked baggage allowance".
- The overall measurement of each piece (L + W + H) must be less than 62 inches or 158 cm, and the weight less than 50 lbs. or 23 kg's.
- Our extra baggage charge applies (i.e. $5.00 for small bag or $10.00 for large bag).
- The Driver has the right to ask for assistance in loading the luggage and can refuse to loading anything over 60 LBS or 30 kg's. without your assistance.
- ONE pair of skis, ONE snow board or ONE golf bag are allowed in place of one piece of luggage.
- Wheelchair for a passenger travels at no additional cost.
- Exclusive Use or Charter Van Service does not have extra luggage charges.
- Exclusive use charter van service vans usually does not take ten passengers with two bags each. You may need TWO vans OR a luggage trailer. Ask us about the rates!(top).
- The kennel charge for small dogs or cats is $5.00 extra and $10.00 for a large kennel. The animals must be in a kennel and put in the luggage compartment. Guide /
- Seeing eye dogs are carried free of charge on the floor next to the client.
- Bikes must be in a box and an extra $10.00 charge is applied.
- In addition, a "small" carry on is permitted if holding on your lap.
- (top).
Within Calgary - "Ride-Share" - No cancellation charges are imposed on our "ride-share" service within Calgary.". However, common courtesy dictates that you phone us so we do not go to the additional expense of sending a service when no one is there! (top).
Within Calgary - Exclusive Use Vans, Private Executive Vans, Sedans and Limousines Our exclusive use vans, private executive vans, and sedans have a 72 advance cancellation notice. You will be billed for the service if you cancel within 72 hour of the service to be preformed. Ask at time of booking about the cancellation charges for limousines, usually 72 hours or more advance cancellation notice is required. (top).
Outside of Calgary -"Ride-Share", Exclusive Use Vans, Private Vans , Sedans, or Limousines - Our ride-share, exclusive use vans, private executive vans, and sedans have a 72 advance cancellation notice. You will be billed for the service if you cancel within 72 hour of the service to be preformed. Ask at time of booking about the cancellation charges for limousines, usually 72 hours or more advance cancellation notice is required. (top).
Inside Calgary or Outside Calgary - school bus or motorcoach charter have a 7 day advance cancellation notice or you will be billed for the trip as we are usually unable to resell the service to any other party.There is an even longer cancellation notice during some major events. Please ask for the exact charges when booking. (top).
One child per adult paying passenger is permitted, 11 years of age and under. If the service is within Calgary the child may travel at our child's rate of CAD$7.00. Additional Children, not accompanied by another adult, travels at the extra adult rate. Please check our rate for all adults as well as adults and children. From some of our districts the all adult rate may be the better buy.
Please bring a car seat if your child requires one as we DO NOT transport any child, under the weight of 40 lbs (18KG), without a car seat which you must provide.(top).
Airporter Shuttle Express gives you a confirmation number for all reservations that you book with us. We also will send an "email" confirmation on all airport "ride-share" or "exclusive" charter services when we are given your email address. If you do not get a confirmation number please advise and we will resent it. (top).
You may also reconfirm your reservation by phone.
All transborder trips MUST RECONFIRM by phone.
Airporter Shuttle Express does not have any corporate travel program at the present time. (top).
Credit Card Acceptance Interac/Bank Cards-
Accepted: Airport Shuttle Express accepts most of the major credit cards. American Express, Diners, Discover, JCB, Mastercard and Visa.Not Accepted: Drivers do NOT accept Un embossed VISA Cards.(top).
Interac/Bank Cards - Are NOT accepted at the present time. .(top)
Credit Card Guarantee: On some of our services a credit card guarantee may be required. This means we will be billing your credit card for the service if you do not cancel or become a "no-show". You still have to present your credit card for payment.(top).
Most credit card transactions happen on the day of the service when you present the card to our driver although some exceptions may apply. (top)..
Customer Care -
Seniors - Airporter Shuttle Express "Ride-Share" service extends a $1.00 per person discount for the senior passenger, 65 years and older, and their traveling companion(s) when booked under the same reservation file and traveling on the "ride-share" residential service . Our driver will extend this discount with the correct ID. (top).
Discounts (two or more passengers) - Within Calgary most of our "ride-share" fares are automatically discounted depending on the number of clients being pickup from one location and being paid for by one individual.
Convention & Tour Operators - Please email us your request for a quote. (top).
Internet Bookings - When you book through the Internet we will send you a written confirmation about ten minutes after your original booking. In the unlikely event you must cancel, please do it on the Internet, as this will send you a cancellation notice for your records. Within 72 hours of the booked pick-up service, please phone us to cancel.(top).
Remember, Internet bookings require the SAME email address which you used to book the reservation or you will be unable to access the reservation. (top).
Telephone Bookings - Should book by phone ask our reservation agent for an email confirmation. At the present time telephone cancellations do not receive an email cancellation notice. (top).
Airporter Shuttle Express Ltd. features modern, air-conditioned, 10 passenger GMC Savannas, Chevy Express and Ford 10 passenger window-vans. These vans are adapted to carry your luggage inside the vehicle.
We also operate 14 passengers van with cargo trailer.
Motorcoaches and mini-buses of various sizes (19, 21, 29, 47 & 55 Passenger) as well as school buses are available thru our group department.
For pictures of the equipment offered please "click-here"!
Sedans and Limousines are "outsource" to local licensed Limousine companies. Please Email us your requirements.
Airporter Shuttle Express does handle flight crews of a number of companies using Calgary International. Please email your requirements.
Working Airline Employees discounts are no longer given as we no longer operate the "Airporter Hotel Bus Service".
(top).
Being updated.
Airporter Shuttle Express does impose "fuel surcharges" from time to time. Clients already holding reservation are not charged any new fuel surcharges. Clients without reservations are charged the new rates when booking. Payment for most reservations are when the driver pickups. (top).
Gratuities / Tips - Gratuities or Tips are not included on most of our van services. If a quote is for a minibus or motorcoach the quote may have "Gratuities / Tips" itemized. If so, this become part of the total cost of the charter.
Our shuttle service operates on a "charter" basis 24 hours a day, 7 days a week, year-round. We have very limited 'ride-share' service at the present time. (top).
Please take your items with you! (top).
Airporter Shuttle Express is not responsible for anything left in our vehicles.(top).
Our vans are on a rotation into/out of the airport. If you left something onboard the vans are unable to return to the airport until their next rotation ...which is usually after your flight has departed!(top).
In the unlikely event you leave an article we will endeavor to get it back to you...at your expense.
( top).
Our airport representative or driver will meet you at the luggage claim area of your respective airline (domestic) or in the terminal, outside the exit of Canada Customs. Make sure you give us your correct flight arrival time and airline! They will have a sign with the name you have given us.
When you book an exclusive use van, motor coach or sedan the driver or airport representative will meets you.
For Domestic Arrivals the Meeting Area is shown in the airline's luggage claim area.
For International Arrivals, Meeting Area "C" in the terminal, outside the exit of Canada Customs.
Make sure you give us your correct flight arrival time and airline! They will have a sign with the name you have given us.
If you do not have any luggage the driver will still meet you in the areas shown above.(top).
The "exclusive use van " drivers are in uniform and will have a sign with your name. There is no "extra" cost for the meet and greet for "exclusive use van" clients. (top).
Should you require other types of "meet and greet" assistance on either the Arrivals or Departures Level there is a charge. This can be for representing a tour or convention company or special assistance from the van to the airline check-in counter. (top).
- Airporter Shuttle Express does NOT include National Park User Fees in any rate quote.
- Banff National Park and most other Canadian National Parks charges a "user" fee. The user fee helps with the running of the parks. The rate depends on the Park and/or adjoining Parks (i.e. Banff, Yoho, Kootenay, Jasper Parks are adjoining. You pay only one fee).
- If you drive through a National Park (i.e. Through Banff and Yoho on the way to British Columbia) without stopping, then you are usually not charged the National Park User Fees.
- The major exception is the drive from Banff to Jasper. You will be charged.
- If you are a family the maximum cost with annual pass to all parks is CAD136.40; with museums within all parks the cost is CAD165.80.
TO
31 March 2011
-
A user "day" is until 1600 hrs (4PM) the next or following day.
- Youths 6 to 16 years get 50% discount from the adult fare.
- Children 5 years and under are free.
- One guide and one driver per bus is complimentary Except Waterton Park which has no "free" entrances
- For Waterton Park a $10.00 van business license will also applies
- Canadian Goods and Service Tax is included in these fees
- For full information on these "user fees" please "Click-Here"!
Sedans and Limousine Service -
When arriving in Calgary you are met by a uniform driver at the luggage carousel for your respective airline (domestic) or in the terminal, outside the exit of Canada Customs (International Flights), helped with your luggage and taken directly to your vehicle for immediate departure to your destination.
In co-operation with Calgary's and Banff's Limousine operators Airporter Shuttle Express can arrange for Lincoln TownCars or Cadillac Sedans. Please advise us of your requirements by email.
Smoking is not permitted in any of our vehicles.(top)..
"On-Time" ride-share means we arrive at your location, give or take ten minutes. Please be ready for boarding as we may have other "ride-share" clients "onboard" or other pickups. Our vans will only wait for a short time before departing.
Exclusive use service means on time at the time stated. (top).
Calgary International has a good number of "Porters" who can be paged by your airline upon arrival in Calgary. They can assist you with your luggage on the Arrivals or Departures levels as well as in Canada Customs.
For groups, budget on CAD$3.00/bag service charge.(top).
While our best fares are always on the Internet; Airporter Shuttle Express does have Internet "seat sales" from time to time. We may offer further discounts between selected Calgary districts and the Calgary Airport.
Internet clients from those districts, already holding reservations, are automatically downgraded to the lower prices for the "seat sale" dates when the "seat sales" are introduced.
Telephone reservations discounts only apply if the "seat sale" is offered to telephone customers.
These "seat sales" are offered to encourage you to book early and reserve on the Internet. You usually pay the driver, although some exceptions may apply. Click here to book. (top).
This airport services private planes and is located west of Calgary. Airporter Shuttle Express will pickup and drop clients at Springbank Airport. We do this on a "charter" or exclusive van basis.(top).
Please email us your requirements including arrival/departure time, terminal name, tail number of the plane, and any additional information which may be required. We will get back to you with the pricing.(top).
For private plane clients flying into Canada using Springbank Airport please check with Canada Customs for clearance.
For accommodations at Spring Bank Airport see Tie Down Guest House.
Exit Fees for Tour Operators, Motorcoach Operators & Airline Services -
- Van, Minibus and Motorcoach Operators. Airporter Shuttle Express operates from the Calgary Airport and has to pay their "Exit or Pickup Fees"...as do other companies . These fees apply to any pickup or exit from the Calgary International Airport.
These fees make it impossible to provide a "ride-share" service within Calgary for the individual traveller....only for groups.
Calgary Airport Authority Exit Fees 2010
-
Add 5% Goods and Service Tax.2010 Exit Fees$23.10 Tour Van (1-15 Pass)$35.70 Minibus (16-26)$68.25 Motorcoach (27-56) - Meet and Greet Service is available from Airport Shuttle Express for arriving or departing clients, whether you use our own equipment, have your own motorcoach or have chartered from someone else. Please email us your requirements.
- Calgary Airport Authority Booths - have portable "meet and greet' booths for incoming conventions. The tour operator/convention name can even be added. There are also VIP "private meeting and board rooms", with or without catering. Please email our sales department with your requirements.
- Flight Crew (Commercial or Military) transfers are welcome. Please email our sales department
- (top).
United States Calgary Airport Pre-Clearance
Passenger(s) traveling directly to the United States from Calgary International pass through United States Immigration and Customs in Calgary.(top).
Passengers should check-in early as US Customs closes approximately one half hour prior to your flight departure time. This means you must have cleared United States Customs & Immigration at least one-half hour prior to flight time or you will not be able to board your flight. (This is after you have waited to be check-in by your airline...and BEFORE airport security!) (top).
Please budget at least 1 1/2 hrs prior to your flight time, or earlier (i.e. check with your airline), for airline check-in and US Customs Clearance.
Keep this in mind when ordering a shuttle, especially during any busy holiday period. Ask for an early pickup!(top).
For further details click here on United States Customs & Immigration.
Calgary has a United States Consul General Office in Downtown area. (top).
United States Check-in Times & FAA Flight Delays
United States Security check-in processing times at US airports and items you can NOT carry with you on the plane please see the US Transportation Security Administration (TSA) Web site.
For FAA flight delay information in the United States click here!(top).
We do not have any specially equipped vehicles to handle wheelchair bound clients. Clients using wheelchairs can travel with us as long as they can pull themselves up into the van seats.(top).
For wheelchair accessible vehicles please phone Associate Cabs/Taxi at (403) 299-1111.
Weather/Storm/Traffic Delays -
We endeaver to get you to the airport for your flight safely. Weather and the Deerfoot traffic can cause havoc to ground transportation, even as flights are taking off, on schedule! Both are out of our control. In the unlikely event we phone, advising an earlier pickup time, be prepared to take our new pickup time.
'