Airport Shuttle Express Frequently Asked Questions?

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Advance Bookings Required!

Internet Bookings - Please email us for a bookings. (top).

Telephone Bookings - Airport Shuttle Express operates on advance bookings. Book early to ensure a pick-up. Telephone: (403) 509-4799; Fax (844)-270-2727. (top)

Airport(s) Check-In

Calgary International Airport (YYC) - The main terminal serves all the major scheduled and large charter airlines. Our driver will meet you in the luggage claim area of your domestic airline. For International Arrivals we will meet in the terminal at the exit from Canada Customs. The driver will have a sign with the name you have given us. (i.e. Company or individual). (top).

Esso Avitat Corporate Terminal, Northern Caribou Airlines Terminal, Shell/Piedmont/Landmark/Hawthorne Terminal, Executive Flight Centre, - These terminals are located on the south side of the airport. Please give us your arrival flight information, tail number for private planes and which terminal for the pickup. (top).


The kennel charge for small dogs or cats is $5.00 extra and $10.00 for a large kennel. The animals must be in a kennel and put in the luggage compartment. Guide, seeing eye & service dogs are carried free of charge on the floor next to the client.

Airport Rules - "A person with a dog, that is, any animal that is not a service animal or one that is not flying, that person is to be reminded of the Calgary Airport Authority policy about animals within the Terminal and will be asked to remove the animal from the premises. "
Bikes -

With advance reservations we can transport bikes, preferable in boxes. We do have an outside bike rack which will take four bikes. An extra charge may apply. We also have a luggage trailer which could carry bikes.

Canada Customs & Immigration

All Passengers arriving in Canada must clear Canada Customs and Immigration. Budget on 45 minutes for the Custom process. Please advise us for a later airport pickup time if arriving in Calgary for Immigration processing. You can l expect a longer wait (i.e. 1.5 hours) . For further Custom details please see Citizenship and Immigration Canada.(top).

Our Shuttle departs the airport approximately 45 minutes for international arriving clients and about 30 minuts for domestic arriving clients after your plane has landed. If you meet the driver earlier, you depart earlier. If you are delayed by Canada Customs make sure you get a message to the driver waiting in the terminal at the exit from Canada Customs.(top).

Cargo Vans

Our vans can be converted to cargo vans to carry luggage or we can obtain different sized equipment depending on your requirements. i.e. Sprinter Cargo Van(s), trucks, or larger. Please email us your requirements. (top).

Car Rentals
  • Renting a car at an "off airport" location may result in a saving even if you bring the car back to the Calgary Airport.
  • When you pickup your rent a car at the Calgary Airport the "Concession Recovery Fee" of 15.61% is payable and the $6.00 per day "Facility Charge" (max 7 days). You can avoid paying this if you are picking up a car at an off airport location! Yes, you still have the "Energy Recovery Fee", "the Goods and Service Tax" and "the Air Condition Excise Tax" before you are introduced to the car rentals different insurance plans!
  • Airport Shuttle Express does not rent sedans, vans or minibuses without one of our drivers.
  • United States Bound? If your car company you cannot rent you a one-way car between Canada and the United States Airport Shuttle Express can take you between the Canadian car rental company and the United States company ! Please "click-here" for trans border Canada/USA Shuttle travel from Calgary or Banff to locations in Montana.(top).
Child Car Seats & Booster Seats
  • Children 40 pounds (18KG) and under will require car seat (Alberta Government Regulations) which YOU must provide!
  • You may need it at your destination!
  • Airport Shuttle Express does NOT provide car seats.
  • Children come in different sizes and shapes making it impossible for us provide a car seat for YOUR child's safety.
  • YOUR child's' car seat is your responsibility.
  • Airport Shuttle Express will not knowingly transport any child under 40 pounds (18KG) without the customer providing a car seat.
  • Infant seats (0-1 yrs), Toddler Seats(1-3 yrs), Booster Seats (3-8 yrs)

Parents MUST bring their own seats and install it in the vans. Failure to provide a child car seat for children under 40 pounds (18KG) and under will result in our refusal to transport.

Booster Seats - Children between 4 to 8 years of age are too small to safely fit a seat belt on its own. Children over 40 lbs (18Kg) are safest in a booster seat until they are 80 lbs (36Kg) OR 8 years of age.

A booster seat raises the child for a safer seat belt fit. This makes the shoulder belt cross over the shoulder and chest, away from the vulnerable neck and face. It also keeps the lap belt safely in place over the hipbones and away from the abdomen. Simply, booster seats allow the seat belt to fit over the strong, bony parts of a child's body. 

Seat belts do not properly fit young children. Seat belts are designed for adult bodies. It is suggested you bring a booster seat for your children. For complete details please see

Child Seat Rentals

One Tiny Suitcase”, a member of Tourism Calgary, does rent different types of children car seats for airport passengers. They even deliver the car seat to the airport. Please contact them directly at: 403-510-2005 or visit their web page by "clicking-here". (top)

Commuter Service

(non airport):

Compliments and Complaints

We take it seriously any complaints or compliments. Please click here for our "Customer Care" Department. (top).


All rates quoted are in Canadian Dollars. We expect payment in Canadian Funds. Credit Card charges are billed in Canadian Funds. For non Canadian credit card holders your credit card company will bill you in your local currency on the day of the transaction. Please note a billing and a later cancellation can result in credit card charges due to the difference of the buying and the selling of the Canadian Currency.

Airline Baggage Allowance -


Shuttle Baggage Allowance -

Airport Shuttle Express charges for excess luggage as the more luggage we carry restricts our ability in picking up additional passengers. Our drivers are restricted on the weight they are allowed to lift. They have the right to ask, at any time, for assistance in lifting your luggage.(top).

With exclusive use 10 passenger charter van service vans does not take ten passengers with two bags each. You may need TWO vans OR a luggage trailer. Ask us about the rates! (top).

  • The kennel charge for small dogs or cats is $5.00 extra and $10.00 for a large kennel. The animals must be in a kennel and put in the luggage compartment.
  • Guide / Seeing eye dogs are carried free of charge on the floor next to the client.
  • Non motorized bikes must be in a box and an extra $10.00 charge is applied.
  • We can adjust our vans to become a luggage vans. For groups we can also provide cargo trucks for luggage if requested in advance!
  • In addition, a "small" carry on is permitted if holding on your lap.
Cancellation Policy -

Exclusive Use Vans, Private Executive Vans, Sedans and Limousines Our exclusive use vans, private executive vans, and sedans have a 72 advance cancellation notice. You will be billed for the service if you cancel within 72 hour of the service to be preformed. Ask at time of booking about the cancellation charges for limousines, usually 72 hours or more advance cancellation notice is required. (top).

Inside Calgary or Outside Calgary - school bus or motorcoach charter have a 7 day advance or more cancellation notice or you will be billed for the trip as we are usually unable to resell the service to any other party. There is an even longer cancellation notice during some major events. Please ask for the exact charges when booking. (top).

Child Rates -

On charter/private bookings there is no additional charge for children.

Please bring a car seat if your child requires one as we DO NOT transport any child, under the weight of 40 lbs (18KG), without a car seat which you must provide.(top).


Airport Shuttle Express gives you a confirmation number for all reservations that you book with us. We also can send an "email" confirmation on all charter services when we are given your email address. If you do not get a confirmation number please advise and we will resent it. (top).You may also reconfirm your reservation by phone.

All trans-border (USA/CANADA) trips MUST RECONFIRM by phone.


Corporate Traveler Program -

Airport Shuttle Express does not have any corporate travel program at the present time. (top).

Credit Card Acceptance Interact/Bank Cards-
Accepted: Airport Shuttle Express accepts most of the major credit cards. American Express, Diners, Discover, JCB, Mastercard and Visa.

Not Accepted: Drivers do NOT accept Un embossed VISA Cards.(top).

Interact/Bank Cards - Are NOT accepted at the present time. .(top)

Credit Card Guarantee: You will be sent a credit card authoriztion form which should be filled out, signed and returned to us. On our services ONE credit card guarantee is be required. This means we will be billing the ONE credit card for the service if you do not cancel or become a "no-show". Most credit card transactions happen within 72 hours of ALL services booked although some exceptions may apply. (top).


Customer Care -

To send an email .Click-Here. (top).

Email Confirmations -

Internet Bookings - When you book we will send you a written confirmation. In the unlikely event you must cancel wes will send you a cancellation notice for your records. Within 72 hours of the booked pick-up service, please phone us to cancel or by email. Note our cancellation charges shown above will apply to your booking. (top).

Remember to keep the SAME email address on all of our reservations request, qustions or changes. (top).

Telephone Bookings - Should book by phone ask our reservation agent for an email confirmation. (top).

Equipment -

Airport Shuttle Express Ltd. features air-conditioned, 8 passenger Chevy Express window-vans. These vans are adapted to carry your luggage inside the vehicle.

We also operate 14 passengers van with cargo trailer.

Minibuses of various sizes (20, 22 Passenger) as well as school buses are available thru our group department.

For pictures of the equipment offered please "click-here"!

Sedans and Limousines are "outsource" to local licensed Limousine companies. Please Email us your requirements.

Flight Crews -

Airport Shuttle Express does handle flight crews of a number of companies using Calgary International. Email us your requirements.


Frequent Rider Program -

Airport Shuttle Express does not have a fequent rider program at the present time. (top).

Fuel Surcharges -

Airport Shuttle Express does impose "fuel surcharges" from time to time. Clients already holding reservation are not charged any new fuel surcharges. Clients without reservations are charged the new rates when booking. (top).

Gratuities / Tips -

Gratuities or tips are included on most of our services quotes. If a quote is for a minibus or motorcoach the quote may have "Gratuities / Tips" itemized. If so, this become part of the total cost of the charter.

Hours of Operation -

With advance reservations our charter/private service operates on a "charter" basis 24 hours a day, 7 days a week, year-round.

We no longer offer a Calgary 'ride-share' service partly due to the high cost of picking up clients up at the Calgary Airport (i.e. 2016 a van cost $34.78 including tax! (top).

Location at the Airport

The driver will meet the client in the luggage claim area of their domestic airline OR in the terminal at the exit from Canada Customs for International Arrivals.

Lost and Found -

Please take your items with you! Airport Shuttle Express is not responsible for anything left in our vehicles.. Our vans are on a rotation into/out of the airport. If you left something onboard the vans are unable to return to the airport until their next rotation ...which is usually after your flight has departed! In the unlikely event you leave an article we will endeavor to get it back to your expense. ( top).

Meet and Greet Service -

When you book an exclusive use van or mini-bus or sedan the driver will meets you in the terminal. For Domestic Arrivals the meeting area is in the domestic airline's luggage claim area. For International Arrivals, meeting area is in the terminal at the exit from Canada Customs.

Make sure you give us your correct flight Calgary ARRIVAL time and airline! The driver will have a sign with the name you have given us. If you do not have any luggage the driver will still meet you in the areas shown above.

There is no "extra" cost for the meet and greet when the clients are arriving on the same flight.

Should you require other types of "meet and greet" assistance on either the Arrivals or Departures Level there is a charge. This can be for representing a tour or convention company or special assistance from the van to the airline check-in counter.

We also an provide the service at the Rocky Mountaineer Rail Terminal, Greyhound or the Red Arrow Motorcoach terminals. (top).

Please email us your requirements.(top).

National Park User Fees -

Airport Shuttle Express does NOT include National Park User Fees.

Banff National Park and most other Canadian National Parks charges a "user" fee. The user fee helps with the running of the parks. The rate depends on the Park and/or adjoining Parks (i.e. Banff, Yoho, Kootenay, Jasper Parks are adjoining. You pay only one fee).

If you drive through a National Park (i.e. Through Banff and Yoho on the way to British Columbia) without stopping, then you are usually not charged the National Park User Fees. The major exception is the drive from Banff to Jasper. You will be charged.

Youths 6 to 16 years get 50% discount from the adult fare. Children 5 years and under are free. One guide and one driver per bus is complimentary. Except Waterton Park which has no "free" entrances. For Waterton Park a $10.00 van business license will also applies Canadian Goods and Service Tax is included in these fees. A user "day" is until 1600 hrs (4PM) the next or following day.

For full information on National Park "user fees" please "Click-Here"!

Sedans and Limousine Service

When arriving in Calgary you are met by a uniform driver at the luggage carousel for your respective domestic airline or in the terminal at the exit from Canada Customs (International Flights), helped with your luggage and taken directly to your vehicle for immediate departure to your destination.

In cooperation with Calgary's and Banff's licensed Limousine operators Airport Shuttle Express can arrange for Lincoln TownCar's or Cadillac Sedans. Please advise us of your requirements by email


Smoking -

Smoking is not permitted in any of our vehicles.(top)..

On Time -

Exclusive use service means on time at the time stated. (top).

Porters / Skycaps -

Calgary International has a good number of "Porters" who can be paged by your airline upon arrival in Calgary. They can assist you with your luggage on the arrivals or departures levels as well as in Canada Customs.

For groups, budget on CAD$3.00/bag service charge.(top).

Seat Sales

Our fares are on the Internet or by phone. They are the same. (top).

Spring Bank Airport (YBW):

Springbank Airport services private planes and is located west of Calgary. Airport Shuttle Express will pickup and drop clients at Springbank Airport (YBW). We do this on a "charter" or exclusive van basis.(top).

Please email us your requirements including arrival/departure time, terminal name, tail number of the plane, and any additional information which may be required. We will get back to you with the pricing.(top).

For private plane clients flying into Canada using Springbank Airport please check with Canada Customs for clearance.

For accommodations at Spring Bank Airport see Tie Down Guest House.

Exit Fees for Tour Operators, Motorcoach Operators & Airline Services -

Van, Minibus and Motorcoach Operators. Airport Shuttle Express operates some trips from the Calgary International Airport and has to pay their "Exit or Pickup Fees" do other companies . These fees apply to any pickup or exit from the Calgary International Airport.

These fees make it impossible to provide a "ride-share" service within Calgary for the individual traveller....only for groups.

Calgary Airport Authority Exit Fees
2012 2013 2014 2015 2016
Tour Van (1-15 Pass)
$26.74 $28.08 $29.48 $30.95 $33.12
Minibus (16-25)
$41.33 $43.39 $45.56 $47.84 $48.75
Motorcoach (26-56)
$79.01 $82.96 $87.11 $91.45 $93.21
Edmonton Airport Exit Fees             2016
Tour Van (1-15Pax) $30.00           $30.00
Add 5% GSTax              

United States

Calgary Airport


Passenger(s) traveling directly to the United States from Calgary International pass through United States Immigration and Customs in Calgary.(top).

Passengers should check-in early as US Customs closes approximately one half hour prior to your flight departure time. This means you must have cleared United States Customs & Immigration at least one-half hour prior to flight time or you will not be able to board your flight. (This is after you have waited to be check-in by your airline...and BEFORE airport security!) (top).

Please budget at least 2 hrs prior to your flight time, or earlier (i.e. check with your airline), for airline check-in and US Customs Clearance.

Keep this in mind when ordering a shuttle, especially during any busy holiday period. Ask for an early pickup !(top).

For further details click here on United States Customs & Immigration.

United States Consul General

Calgary has a United States Consul General Office in the downtown area. (top).

United States Check-in Times & FAA Flight Delays

United States Security check-in processing times at US airports and items you can NOT carry with you on the plane please see the US Transportation Security Administration (TSA) Web site.

For FAA flight delay information in the United States click here! (top).

Wheelchairs -

We do not have any specially equipped vehicles to handle wheelchair bound clients. Clients using wheelchairs can travel with us as long as they can pull themselves up into the van seats.(top).

For wheelchair accessible vehicles please phone Checker/Yellow Taxi at 403-299-9999.

Weather/Storm/Traffic Delays

We endeavor to get you to the airport for your flight safely. Weather and the Deerfoot traffic can cause havoc to ground transportation, even as flights are taking off on schedule! Both are out of our control. In the unlikely event we phone, advising an earlier pickup time, be prepared to take our new pickup time.

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